Terms and Conditions – Arctic Wonders AS
1. Company Information
www.arctic-wonders.no is provided by Arctic Wonders AS, organisation number 936 917 410, in cooperation with BookSpot AB, org. no. 559241-7819 (booking platform provider). Information and images on the website are owned by the company or its partner and may not be copied without permission.
Contact address: Arctic Wonders AS Kampen 10 9440 Evenskjer Norway
2. Prices
All prices are listed in Norwegian kroner (NOK), including VAT. The total price, including any applicable fees, is shown in your shopping cart.
3. Order and Agreement
By accepting these terms and conditions, a binding agreement is entered into between you and Arctic Wonders AS.
Once an order has been received, an automatic order confirmation will be sent to you by email with details of your booking.
4. Payment
4.1 Card Payment
We accept payment by Visa, MasterCard and Maestro. Your card will be charged immediately upon booking.
5. Changing or Cancelling Your Booking
If you have chosen rebooking protection, you may rebook your experience up to 24 hours before arrival.
Paid bookings are, as a general rule, non-refundable.
A full refund will be given if weather conditions render the activity unsuitable or unsafe to carry out, such as strong wind, storms, or similar conditions deemed unsafe by Arctic Wonders AS.
6. Right of Withdrawal
Under Norwegian consumer law (angrerettloven), consumers generally have the right to withdraw from an agreement entered into through distance selling (e.g. an online purchase) within 14 days. However, this right does not apply to services relating to leisure activities that are to be performed on a specific date or within a specific period, pursuant to Section 22(n) of the Norwegian Right of Withdrawal Act. Northern lights tours and other experiences booked with Arctic Wonders AS are therefore exempt from the right of withdrawal. Section 5 above instead governs your rights regarding cancellation and changes.
7. Damage and Complaints
When the activity begins, it is your responsibility to check that any equipment provided is not damaged or faulty. If the equipment is defective or damaged, you are entitled to replacement equipment where available, or an alternative arrangement agreed with the guide or person in charge on site.
8. Processing of Personal Data
In order to receive, process and deliver your booking, Arctic Wonders AS will process your personal data. All processing is carried out in accordance with the Norwegian Personal Data Act (personopplysningsloven) and the EU General Data Protection Regulation (GDPR). By accepting these terms, you consent to us registering and processing your data for this purpose. You have the right to request that your data be deleted, unless we are subject to a legal obligation to retain it. See Appendix 1 for further information on our processing of personal data.
You further consent to us sending you emails with order confirmations and relevant follow-up emails related to your booking.
9. Cookies
A cookie is a text file stored on your device when you visit our website, either temporarily (session cookies) or over time. We use cookies, among other things, to remember login information and your shopping cart, as well as for the cookie preferences you set via the cookie settings on our website. If your browser is set to refuse cookies, you may not be able to complete a booking. You can change these settings in your browser or via our cookie settings. We do not use cookies to store personal information about you.
10. Force Majeure
Arctic Wonders AS is released from liability for failure to fulfil the agreement where this is due to circumstances beyond our control, such as war, strike, blockade, fire, natural disaster, serious outbreak of disease, or other extraordinary circumstances preventing us from meeting our obligations. The other party shall be notified immediately of any circumstances that may trigger this provision.
11. Dispute Resolution
Norwegian law applies to all purchases under these terms. Any disputes shall first be sought resolved amicably between the parties. If this does not succeed, the consumer may bring the matter before the Norwegian Consumer Authority (Forbrukertilsynet) or the Consumer Council (Forbrukerrådet) for mediation, and subsequently the Consumer Disputes Board (Forbrukerklageutvalget). Disputes may also be brought before the ordinary Norwegian courts, with Arctic Wonders AS's place of business as the legal venue.
12. Contact and Customer Service
Contact Arctic Wonders AS by email: post@arctic-wonders.no
Appendix 1 – Processing of Personal Data
Arctic Wonders AS, org. no. 936 917 410, processes personal data in connection with purchases made on www.arctic-wonders.no and is the data controller for this processing. Personal data is processed to enable Arctic Wonders AS to provide its services, primarily for the following purposes:
To receive and process your booking
To handle any cancellations or changes
To send you digital notifications regarding booking status
To respond to inquiries and inform you of new or changed services
To send marketing offers such as newsletters, where you have consented to this
To send surveys in order to improve our offerings and services
The data processed is the data you provide yourself, e.g. when making a booking or contacting customer service — including contact information, delivery address, and booked experiences. The legal basis for processing is primarily that it is necessary to fulfil the agreement with you, as well as our legitimate interest in operating the business efficiently and securely, and to comply with legal obligations. Personal data may be shared with parties that Arctic Wonders AS engages to fulfil the purposes above, including BookSpot AB. Where such parties are established outside the EU/EEA, the transfer will be safeguarded in accordance with applicable data protection legislation.